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Modernization news

August 17, 2020, update

While the workplace continues to be a different world than we’re used to, the Oregon Workers’ Compensation Division has continued to make progress with our modernization planning. Deloitte has finished their contract and delivered a plan for us to use as a guide as we move forward. Legislative guidance on our Modernization Program plans and resources will help establish our next steps. We are currently working with our state partners to articulate our resource plans and needs. The budget development process will take time and we look forward to sharing the outcome just as soon as we learn more.

June 19, 2020, update

Our virtual townhall meetings were a great success thanks to you, our partners. We had a wonderfully diverse group, including 97 participants representing insurers, self-insured employers, medical service providers, attorneys, and other valued contributors. We cannot thank our attendees enough for their participation and the wealth of experience they shared.

Please click here to view the presentation describing our future state vision, which was developed using ideas that surfaced during the townhall meetings and earlier focus groups. We’re excited about your insights into WCD’s practices and how we can use this information to create a cohesive system that is more responsive to stakeholders.

Thank you for your commitment to helping the WCD Modernization Program!

Please contact Olivia Xiong-Vang with any questions at 503-947-7830.

April 30, 2020, update

Join us for WCD Modernization Virtual Town Hall Meetings on May 20 and May 21

In January, we developed a survey soliciting feedback on WCD services and how we might improve. Since that time, we have been meeting with customers, partners, and WCD staff to gather additional information. This includes information about how we interact with each other, pain points, and suggestions for the future. The feedback and material we received was informative and helpful. The division has partnered with Deloitte Consulting to help us analyze the information and to develop an architecture roadmap and program plan for moving us to our future state. Deloitte is already hard at work and would like your feedback on their analysis and thoughts. We have set two virtual town hall meetings that you may attend. Below is the video conferencing information for both sessions. Feel free to pick one to attend. We would love to have your involvement and participation in planning our modernization.

Ask questions or share input about WCD’s modernization at either of these town-hall meetings:

Virtual town hall meeting, Wednesday, 5/20/2020: 1:00 p.m. to 2:00 p.m.

Join Meeting
Password: 636502

Join by Telephone
Dial: US: +1-669-900-6833 or +1-929-436-2866
Meeting ID: 924 9686 8819
Password: 636502

Virtual town hall meeting, Thursday, 5/21/2020: 11:00 noon

Join Meeting
Password: 410577

Join by Telephone
Dial: US: +1-669-900-6833 or +1-929-436-2866
Meeting ID: 989 5431 3129
Password: 410577

If you’re not able to attend feel free to email your thoughts and feedback to

We also would like to announce that Cecily Warren, WCD’s modernization program manager, has accepted a new position and will be leaving the modernization team. If you have any questions regarding WCD Modernization, please direct them to Olivia Xiong-Vang who is temporarily leading this phase of our modernization program. 

Thank you!

April 21, 2020, update

Still working in the midst of COVID-19

It has been an amazing few weeks. The world as we knew it turned upside down and sideways. In February, we contracted with Deloitte, Inc. to assist us with planning our future. Deloitte was to assess our current business processes and software applications. They are to consider input from staff and external stakeholders on how we want to work and provide service. They will then provide a final recommendation on software services and technologies that will allow us to work more efficiently and effectively with you. With the social distancing directives, it became a risk that Deloitte wouldn’t be able to validate business processes and talk with staff to get the necessary information to develop a recommended future state. However, using remote connecting technology, the work in this phase of Modernization has continued. One incredible accomplishment: Since the beginning of their engagement, we have held more than 60 workshops, both business and technical, the vast majority remotely, through this dramatically changing environment. To hold that many came with dedication and support by all.

This new way of working has reinforced that we need a successful Modernization Program. In particular, we need more and easier electronic communication. We have changed a few of our internal business processes already to work more electronically as staff have been moved to working remotely. More can, and needs to, be done in streamlining information flow.

We are finishing the workshops during the week of April 6. In May, we will begin hosting townhalls meetings to share thoughts on the future and getting some initial feedback before delivering final recommendations to the Division. There is still a lot of work to be done, but we will have a thoughtful and comprehensive roadmap to get there. Please look for invitations to the townhalls.

If you have any questions about where we are or what we are doing, please don’t hesitate to send us an email at


Olivia Xiong-Vang
Fax: 503-947-7725

Receive updates on the Modernization Program


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