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Modernization program

Modernization Program graphic


Improving a world-class workers’ compensation system

It is time to modernize business processes and technology at the Workers’ Compensation Division (WCD). Modernization is important to our regulatory functions and continued innovation.

The need

Stakeholders have asked for updated services and processes, such as online self-service options and mobile technology.

Our partners want to report data and share documents electronically; get secure access to real-time claims information; and see data reporting statistics using modern and flexible technologies.

The process

The Modernization Program will work to create a detailed plan that will bring multiple technologies together for an overall solution.

This program has a long-range vision, so you may not see an immediate change in the way the division operates. However, we do expect changes during the next few years that will improve our services, responses, and accessibility to customers.

How you can help

Tell us about your experiences with WCD. How can we improve processes and technology? Fill out this survey and help us serve you better.

Heather Williamson
Fax: 503-947-7725

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